Help Centre
Practical help for teachers, students, and families.
Teachers
Add or connect students, schedule lessons, assign work, and share recordings or sheet music.
Students
Use your code to connect, view lessons and assignments, practise with built-in tools, and follow progress.
Families
Create a Parent account, use the invitation supplied by the teacher, and follow the connected student’s activity.
Common questions
How do I connect to someone?
Students share their six-character code from Settings. Teachers enter it in Students → Add or Connect. For a Parent account, use the family invitation created by the teacher for that student.
Why did Tutti ask for microphone access?
The tuner and audio recorder need the microphone. Tutti asks only when you open one of those features. On iPhone or iPad, use Settings → Privacy & Security → Microphone. On Android, use App info → Permissions → Microphone.
Why am I not receiving reminders?
Practice reminders are currently available on iPhone and iPad. Open Practice Reminders and enable a reminder, then confirm Notifications are allowed in iOS Settings. Also check Focus modes and that the reminder’s day and time are correct.
What happens when the internet is unavailable?
Core records and new recordings are saved locally first where possible. A cloud status indicator shows pending work. Keep the app installed and reconnect to allow it to finish synchronising.
How do I open sheet music?
Open a lesson or Files, choose the score, and Tutti downloads it if needed before opening the platform document viewer. Supported uploads include PDF, JPEG, PNG, HEIC, and HEIF.
How do I delete my account?
Open Settings → Delete Account while online, review the warning, and confirm. This permanently removes the active account data and associated uploaded files.
Can a child under 13 create an account?
No. A parent or guardian should create a Parent account and connect through the child’s teacher. Do not enter an adult’s details into a Student account.
What should I do about unsafe or inappropriate content?
Use Tutti’s Report and Block controls, keep a record of the concern, and tell a trusted adult or the organisation responsible for the lessons. Do not use Tutti for emergencies. If a child is in immediate danger call 999. Children can contact Childline on 0800 1111; online sexual-abuse or grooming concerns can be reported to CEOP.
Still need help?
Email roadie-tyke.5a@icloud.com with your role, device model, operating-system version, what you expected, and what happened. Do not send your password, full recording, or a student’s sensitive information. We aim to reply within two business days.